Emergency Response for Small Businesses

Emergencies of some kind occur on a daily basis,everyone is out. An important part of any emergency
sometimes several times in the same day. It shouldresponse plan is to have designated exits for all
come as no surprise that the key to surviving anlocations within the building and to mark these clearly.
emergency is being prepared. Chaos and confusionAn escape route sign must be located by all doors.
can quickly turn a bad situation into a devastating one.Keeping exits clear and accessible is also essential.
This is true for both the home and the workplace asSome employees may be designated, in certain
well. Emergencies are high stress situations, and canemergencies, to stay back and begin the emergency
be made significantly worse by having not beingresponse. This may include a hazardous materials
prepared. The best way to combat this is to have ateam that is trained and properly equipped to handle
plan ready to enact should an emergency arise.small spills. It may be an employee with emergency
Emergency Response plans are a requirement for anyresponse training who does a quick sweep of the
workplace. Even fire departments and police stationsbuilding with respiratory protection. These duties must
must have an emergency response plan in placebe clearly spelled out in the plan, and training and
should an emergency occur within their building. Theseequipment must be supplied. These are extreme
plans, of course, look much different than mostcases and should be coordinated with local
businesses emergency plans, whether small or large,emergency crews.
but they are still a requirement. Planning and trainingThe plan must clearly define what an emergency is
phases, though, mean nothing on paper. These plansand what employees, in each of the various jobs or
must be studied, understood, and practiced bylocations, is expected to do. They must be trained in
employees.the plan so they know their duties and expectations.
When putting together an emergency response planPracticing various aspects of the emergency
for a small business, it is important to address thoseresponse plan is a key component, as well. Confusion
emergencies that are most likely to occur first andis reduced by practicing and the comfort level rises.
work back from those kinds of situations. For instance,Not all aspects of the plan must be practiced, but the
a business in a warm climate should not focus all ofmost likely scenarios, and the most extreme, should be
their energy on a plan for a major blizzard or icedrilled.
storm. Moreover, a company in a landlocked, northernAn emergency response plan is not going to cover
location does not need to spend as much time on aevery possible emergency. It should address the most
plan for a hurricane.likely scenarios and then have a general plan in place
Geography plays a large role in the planning process,for major disasters. The evacuation will be much the
but the nature of the business must factor in, as well.same for a fire as for a chemical spill. A major storm
A company that deals with large sums of money inmay require "sheltering-in-place", just as a major
cash must be concerned with the threat of a robbery.hazardous material incident outside the building might. A
A business that deals with chemicals must begeneral plan in place for all emergencies will help build a
prepared for spills or reactions. Knowing the dangersbasic understanding of what is expected. Additional
inherent in the business is vital in the planning process.roles and responsibilities may come into play for more
Fires are a possibility for any business. These shouldspecific emergencies. A person should be designated
be addressed early in the planning stages. Thein charge in any situation where the plan is called into
evacuation procedure for a fire may be similar toplay. This person would be responsible for overseeing
many other evacuations. This section of the plan canthe implementation of the plan and communicating with
then be expanded to develop the plans for other kindsemergency crews. A "second-in-charge" should also
of emergencies.be designated, or a regular chain or command
A good plan will also help emergency crews whenestablished, should the first person be unable to
they arrive on scene. A well thought out and practicedperform their duties.
plan may help conserve property damage as well.Coordinating with local emergency crews and setting
Steps like closing interior doors when leaving might helpup drills is a good way to practice, and adapt the plan.
control the spread of fire or chemicals. This one step,The Federal Emergency Management Agency has
which may viewed as a small detail, could save thetraining available to help small businesses develop and
business owner a significant amount of money.implement a good emergency response plan. The
A common meeting place for all employees also helpsOccupational Safety & Health Administration also
with getting an accurate head count to make sureoffers guidance in helping with this planning process.