| Business communications has always been a
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| | learning on phone and messaging systems-
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| challenging arena for
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| | Cost-effectively implement unified
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| management....subject to cost, function,
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| | messaging- Improve security- Reduce
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| reliability, and other pressures and
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| | systems downtime and improve
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| concerns. The emergence of VoIP
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| | performanceAdditional benefits for call
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| technology....and specifically
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| | centers.....- Virtualize call centers,
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| application to PBX systems via IP based
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| | allowing more flexibility in the center's
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| protocols....has provided an enormous
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| | configuration....either helping
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| opportunity for companies to reap many
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| | consolidation efforts, or providing
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| benefits.Many companies today have
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| | enterprise capabilities to telecommuting
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| multiple office locations around the
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| | call center workers- Improve customer
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| country or around the world. Currently,
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| | support services and reduce abandoned
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| each office uses its own PBX system and
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| | calls and call times- Improve customer
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| inter-office phone calls are routed
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| | satisfaction and reduce customer turnover
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| through the PSTN and charged long
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| | via improved call center servicesCost
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| distance and international rates by
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| | considerations....- VoIP
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| carriers. Most companies also employ
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| | telecommunication hardware and software-
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| workers on a part time basis who work
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| | IP phone sets or soft phones- Network
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| from their homes. Those workers get
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| | upgrades for possible quality of service
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| reimbursed for telecommunication expenses
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| | and performance upgrades- Implementation
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| they incur while performing their duties.
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| | labor and professional services-
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| It just makes business sense for
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| | On-going support and administration
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| companies to explore alternatives to
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| | labor- Support and maintenance
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| consolidate their telecommunication
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| | contracts- Increased support calls and
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| systems and reduce costs.The
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| | potential user downtime losses on initial
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| answer.....purchase a Voice-over-IP
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| | deployment- IT Training- User Training-
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| enabled PBX system and deploy it in a
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| | Write-off, write-down and disposal costs
|
| Virtual Office setup.Voice-over-IP (VoIP)
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| | for existing telecommunication
|
| is a fairly new technology for
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| | assetsPotential project risks......-
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| transporting voice calls over the
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| | Quality of service/performance- User
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| Internet which allows users to realize
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| | training and adoption- Administration
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| substantial cost savings on long distance
| |
| | and support skill levels and resources-
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| and international calls. Besides cost
| |
| | Proprietary vs. open systems
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| effectiveness, VoIP enabled PBX systems
| |
| | interoperabilityHow Does The Solution
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| (or IP PBX) offer easy integration with
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| | Work?Inter/Intra office
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| existing telecommunications systems and
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| | calls.......Caller A, who is located in
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| are characterized with low operating
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| | the corporate headquarters, wants to make
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| costs as their upgrade is done through
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| | a call to Caller B, who is located in the
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| software updates rather than more
| |
| | corporate headquarters or in any of the
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| expensive hardware replacement.
| |
| | company's offices worldwide.Caller A
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| Additionally, the technology simplifies
| |
| | picks up his VoIP device (IP phone, phone
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| the communication infrastructure (no need
| |
| | with adapter or softphone) and dials
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| for separate voice and data cables) while
| |
| | Caller B's extension.The VoIP PBX server
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| offering high scalability.Virtual Office
| |
| | searches its internal database and
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| models are used by companies that want to
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| | obtains call routing information about
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| consolidate their communications, reduce
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| | Caller B The VoIP PBX server routes the
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| costs and achieve more cohesive corporate
| |
| | call to Caller B's VoIP device.If the
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| images. To implement the model, a company
| |
| | destination number is unreachable, the
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| has to install a single IP PBX system in
| |
| | system forwards the call to Caller B's
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| its headquarters and distribute to
| |
| | voicemail.As soon as Caller B picks up
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| employees IP phones or regular phones
| |
| | his VoIP device the conversation
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| with VoIP adapters. Employees can make
| |
| | starts.During conversation Caller A's
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| intra-office and inter-office phone calls
| |
| | VoIP device convert voice to digital
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| through dialing PBX extensions. Such
| |
| | packets and send them to Caller B's VoIP
|
| calls are routed through the Internet and
| |
| | device and vice versa.Both A and B can
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| are practically free. Company customers,
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| | use traditional PBX functionality, like
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| on the other side, can dial a single
| |
| | call on hold, caller ID, call forward,
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| inbound number plus extensions in order
| |
| | etc. Calls are freeOutbound
|
| to reach the company's employees. The
| |
| | calls.......Caller A, who is located in
|
| latter receive the calls on their IP
| |
| | the corporate headquarters, wants to make
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| Regular Phones at any location in the
| |
| | a call
|
| world with Internet connectivity.So what
| |
| | to Caller B, who is a company
|
| kind of a VoIP PBX solution does your
| |
| | customer.Caller A picks up his VoIP
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| business need? - a turnkey Virtual Office
| |
| | device (IP phone, phone with adapter or
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| solution that could be customized to meet
| |
| | softphone) and dials the customer's
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| your company specific needs.My
| |
| | number.The VoIP PBX server searches its
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| recommendation for this solution is the
| |
| | internal database and obtains call
|
| highly acclaimed package from Packet8.
| |
| | routing
|
| Recently 8X8, Inc's Packet8 Virtual
| |
| | information about the VoIP carrier, who
|
| Office Solution for small and medium
| |
| | should terminate calls to Caller B's area
|
| sized businesses received Network
| |
| | code.The call is routed to the VoIP
|
| Computing Magazine's Editor's Choice
| |
| | carrier.The VoIP carrier terminates the
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| award over competitive offerings from
| |
| | call to Caller's B number over the
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| Covad Communications and Velocity
| |
| | PSTN.During conversation, Caller A can
|
| Networks. That's some pretty stiff
| |
| | use traditional PBX functionality, like
|
| competition....and says a lot about
| |
| | call on hold, caller ID, call forward,
|
| Packet8's performance. The Packet8
| |
| | etc.Calls are charged on time basis at
|
| Virtual Office solution received the
| |
| | pre-negotiated rates with the VoIP
|
| highest overall rating for its rich
| |
| | carrierInbound calls.....Caller A, who is
|
| feature set, call management tools and
| |
| | a company customer, wants to make a call
|
| low subscription price.The Packet8
| |
| | to Caller B, who is a company
|
| Virtual Office is a cost-effective,
| |
| | employee.Caller A picks up his phone and
|
| easy-to-use alternative to traditional
| |
| | dials the company's central access
|
| PBX systems that allows users anywhere in
| |
| | number.The VoIP PBX server prompts the
|
| the world to be part of a VoIP-hosted
| |
| | caller to enter an extension.Caller A
|
| virtual phone system that includes auto
| |
| | dials Caller B's extension.The VoIP PBX
|
| attendants, conference bridges,
| |
| | server searches its internal database and
|
| extension-to-extension dialing, business
| |
| | obtains call routing information about
|
| class voicemail and ring groups, in
| |
| | Caller B.The VoIP PBX server routes the
|
| addition to a rich variety of other
| |
| | call to Caller B's VoIP device.During
|
| business telephone features normally
| |
| | conversation, Caller B can use
|
| found on high-end, premise based PBX
| |
| | traditional PBX functionality, like call
|
| systems. Their Virtual Office reduces an
| |
| | on hold, caller ID, call forward,
|
| organization's telecommunications total
| |
| | etc.Calls are either free if the company
|
| cost of ownership (TCO) with a minimal
| |
| | uses a local access number or charged on
|
| initial investment combined with
| |
| | a time basis if the company uses a toll
|
| unlimited local and long distance
| |
| | free one.Voice over IP (VoIP)
|
| business calling throughout the United
| |
| | technologies carry great promise to
|
| States and Canada and Packet8's low
| |
| | reduce telecommunication and networking
|
| international rates.Now.....here's an
| |
| | total cost of ownership while empowering
|
| overview of what to look for when making
| |
| | businesses with new capabilities and
|
| the business case for investment in VoIP
| |
| | agility. When making your decision on
|
| technology for a VoIP PBX solution:* Ways
| |
| | deploying a Virtual Office VoIP PBX
|
| to save money for corporations.....-
| |
| | solution consider the strategic and
|
| Eliminate or reduce intra-office toll
| |
| | tangible benefits as well as the costs
|
| charges- Avoiding service and support
| |
| | and risks outlined above. If it all
|
| contracts on existing PBX hardware-
| |
| | seems too overwhelming seek out the
|
| Eliminate the need for on-going Centrex
| |
| | assistance of an unbiased independent
|
| services -- and charges- Reduce expansion
| |
| | advisor such as
|
| costs via lower costs for adds, moves and
| |
| | Business-VoIP-SolutionMichael is the
|
| changes; lower user hardware costs-
| |
| | owner of FreedomFire
|
| Reduce the on-going costs for separate
| |
| | Communications....including Michael
|
| voice messaging systems- Provide
| |
| | also authors Broadband Nation where
|
| productivity benefits for remote and
| |
| | you're always welcome to drop in and
|
| traveling workers who can be empowered
| |
| | catch up on the latest BroadBand news,
|
| with the same integrated capabilities as
| |
| | tips, insights, and ramblings for the
|
| office workers- Reduce user training and
| |
| | masses.
|
